Frequently Asked Questions

1.GETTING STARTED

How do I create an account on SK Garage?

Creating an account at SK Garage is straight forward. Here’s how you can do it:

  1. Navigate to the SK Garage website.
  2. Locate the “Register” button, which can be found at both the top and bottom of the page depending on the device you are using, click on it.
  3. A pop-up will appear. Enter your email address and your preferred password.
  4. Scroll to the bottom of this pop-up and click on “Register Now.”
  5. Once registered, you can access your account by going to the “My Account” page, which is at the bottom of the website.
  6. From there, navigate to “Account Details” and “Addresses” to complete your information.

Alternatively, you can also create an account during the checkout process.

That’s it! You’re now ready to enjoy a seamless shopping experience with SK Garage.

Why should I create an account on SK Garage?

Creating an account offers several benefits. It allows for faster checkouts and gives you access to special promotions and offers.

Is my personal information safe with SK Garage?

Absolutely! We prioritize your privacy and security. All personal information is protected using advanced encryption methods to ensure it remains confidential. 

I'm new to online shopping. Can I get assistance with placing an order?

Of course! If you need assistance or would prefer to order via WhatsApp, please send us a message on 068 618 6266, and our team will be happy to guide you through the process.

2.ORDERING

How do I place an order on SK Garage?

Ordering on www.skgarage.co is simple. Browse our “Shop” page, select the desired product, choose the quantity, and click ‘Add to Cart’. Once you’re ready, click ‘Checkout’ and follow the on-screen instructions to finalize your order. 

Can I modify my order after it's been placed?

Due to our speedy order processing, we are unable to change or cancel an order once it has been finalized. Please ensure your order is accurate before submitting it for processing.

I'm having trouble placing an order on the website. What should I do?

We apologize for the inconvenience. If you’re experiencing difficulties, please send us a WhatsApp message on 068 618 6266 and our team will be happy to assist you.

How do I know if my order was successful?

Once you complete your order, you’ll see a confirmation page with your confirmation number. Additionally, we’ll send you emails with your Order Confirmation. If you don’t receive these notifications, please contact our customer support.

Can I place an order via WhatsApp or email instead of the website?

Yes, if you’d prefer to order via WhatsApp, please send us a message on 068 618 6266, and we’ll be happy to assist you. For email orders or inquiries, you can reach out to us at sales@skgarage.co

3.PROCESSING

How long does it take for my order to be processed?

For items labeled “In-Stock”, orders will be processed and shipped within 1-2 business days. If you order after 10 a.m., it will be processed the next business day. For products not labeled “In-Stock”, they will be processed and shipped within 2-5 business days prior to the “Estimated Delivery Date” shown on the product page. Please note that all processing times exclude weekends and public holidays. 

I ordered multiple items, some of which are "In-Stock" and others are "Pre-Order". How will my order be processed?

Your items will be shipped once all the items are in stock. If you’d like to receive the “In-Stock” items sooner, please let us know, and we can arrange separate shipments. Otherwise, “Pre-Order” items will be processed according to their respective estimated delivery dates.

How will I know when my order has been processed and is ready for shipment?

After your order has been processed for shipment, you will receive notifications via WhatsApp & email, which will include a photo of your package and tracking information.

I placed my order after 10 a.m. on a Friday. When will it be processed?

Orders placed after 10 a.m. on Fridays will be processed the following Monday, excluding public holidays.

Can I expedite the processing of my order?

We strive to process all orders as quickly as possible. However, our standard processing times apply to ensure quality and accuracy. If you have a specific requirement or deadline, please contact our customer support for assistance.

4.SHIPPING

What are the different shipping methods you offer?

We offer two main shipping methods:

  1. Standard Shipping: Delivery within 3-5 business days after receiving tracking notifications. 
  2. Express Shipping: Delivery within 1-3 business days after receiving tracking notifications. An additional day is required for outlying areas.

Do you offer free shipping?

Yes, we offer free shipping for all orders.

How can I track my order once it's shipped?

We ship our products via The Courier Guy. After your order has been processed for shipment, you will receive a WhatsApp & email notification containing your tracking number. You can then visit the Tracking Page and enter your tracking (waybill) number to view the current status of your parcel.

Can I collect my order instead of having it shipped?

Yes, you can! Collections can be arranged at at 8 Loveday Street, Selby, Johannesburg, 2001. Please note that items are not stored at this location but can be delivered here for collection upon prior arrangement.

Are there any exceptions or potential delays in shipping I should be aware of?

While we strive for timely deliveries, there may be delays due to natural disasters, holidays, weather conditions, or carrier issues. We do not guarantee exact delivery dates. Any delays or issues in shipping are the responsibility of the carrier, but we will assist in any investigations.

5.COLLECTIONS

Can I collect my order instead of having it delivered?

Yes, you can! Collections can be arranged at at 8 Loveday Street, Selby, Johannesburg, 2001. Please note that items are not stored at this location but can be delivered here for collection upon prior arrangement.

Are there any fees associated with collecting my order?

No, there are no additional fees for choosing the collection option. However, please ensure you arrange the collection with us beforehand to ensure your order is ready for pickup.

How will I know when my order is ready for collection?

Once your order is ready for collection, we will notify you via WhatsApp & email. Please wait for this notification before heading to the collection point to ensure your order is ready.

What do I need to bring when collecting my order?

Please bring a copy of your order confirmation and a valid ID or Drivers License for verification purposes. This ensures that we hand over the order to the correct person.

How long will you hold my order for collection?

We will hold your order for up to 7 days from the notification date. If you’re unable to collect within this period, please contact us to make alternative arrangements.

6.PAYMENTS

What payment methods do you accept?

We offer a variety of payment options for your convenience. These include

  • Debit & Credit Cards
  • Instant EFT
  • Direct Bank Transfer
  • Mobicred
  • Payfast
  • and more.

If your desired payment method is not listed, please contact us, and we’ll assist you further.

Is it safe to use my credit card or provide my bank details on your website?

Absolutely. Your security is paramount to us. We utilize payment gateways that invest millions in ensuring the highest level of security and encryption protocols. These gateways are designed to protect your personal and financial information from any breaches. You can shop with confidence, knowing that your data is safeguarded with industry-leading security measures.

Are there any hidden fees or charges when making a payment?

No, there are no hidden fees or charges. The total amount you see at checkout is what you pay. However, please note that some banks might charge you for using certain payment methods or for international transactions.

I'm having trouble processing my payment. What should I do?

If you encounter any issues during the payment process, please contact our customer support at sales@skgarage.co. We’ll be happy to assist you and ensure a smooth transaction.

7.PRODUCT QUALITY

How can I be sure that the product images on your website are a true representation of the actual product?

We make every effort to ensure that product images on our website are as accurate as possible. However, due to factors like lighting, monitor settings, and screen resolutions, there might be slight variations. Rest assured, our products are of high quality, and we aim to provide a true-to-life representation through our images.

How do you handle feedback regarding product quality?

We value feedback from our customers. If you have any concerns or suggestions regarding the quality of our products, please contact our customer service team. We continually strive to improve and ensure that our products meet the highest standards.

8.TRUST & SAFETY

I'm concerned about online payment. How does SK Garage ensure it's trustworthy?

We’ve partnered with leading payment gateways that prioritize transaction security. These gateways utilize advanced encryption methods to safeguard your payment details. Furthermore, SK Garage does not store your credit card information, adding another layer of security.

What measures does SK Garage take to ensure a trustworthy shopping experience?

We are committed to transparency and authenticity. From detailed product descriptions to customer reviews and easy access to our customer service team, we aim to provide all the information you need to make an informed decision. Our return and warranty policies further attest to the confidence we have in our products.

Can I speak to someone at SK Garage iff I have concerns about a product or service?

Absolutely! We value open communication with our customers. If you have any concerns or questions, please reach out to our customer service team. We’re here to assist and provide any information you might need.

How do I know I can SK Garage with my information?

At SK Garage, we prioritize the security and privacy of our customers. Our website employs advanced encryption techniques and security measures to ensure that your personal and financial information remains safe and protected. We never sell or share your data with third parties for marketing purposes.

9.RETURNS & REFUNDS

How do I initiate a return or exchange for my purchase?

It’s simple! If you’re not satisfied with your purchase, you have 7 days from the date of purchase to request a return or exchange. Just log a return request on our website. Remember, the item must be unused, in its original condition, and include all original packaging and manuals. Once you’ve logged your return, we’ll get back to you with the next steps within 24 hours.

How long does it take to process a refund?

Once we receive and inspect the returned item, we’ll notify you about the approval or rejection of your refund via email. If approved, your refund will be processed and credited to your original payment method within a few days.

I haven't received my refund yet. What should I do?

If you haven’t seen your refund within 5 working days of approval, first check with your bank. If they have no record of the refund, please contact us at sales@skgarage.co and we’ll assist you further.

Are there any items that can't be returned?

Yes, items purchased on sale, as well as pre-ordered or specially ordered items, are not eligible for refunds. Always ensure you check the product details and our return policy before making a purchase.

Will I be charged for returning an item?

Items returned to SK Garage are subject to a 15% handling fee. Additionally, you’ll be responsible for all shipping costs related to the return. If you’d like us to handle the return shipping, the cost will be deducted from your refund. For high-value items (over R2000), we recommend using a trackable shipping service or purchasing shipping insurance.

10.CUSTOMER SUPPORT & FEEDBACK

How can I get in touch with SK Garage's customer support?

You can reach out to our dedicated customer support team by emailing us at sales@skgarage.co. We’re here to assist you with any questions, concerns, or feedback you might have.

I have feedback about a product or service. How can I share it?

We value your feedback! If you have comments, suggestions, or insights about a product or service, please email us at sales@skgarage.co. Your input helps us improve and serve you better.

I had an unsatisfactory experience with a salesperson or customer support agent. What should I do?

We’re sorry to hear that. If you’re not satisfied with the service you received, please escalate your complaint by emailing Reo directly at reoland@skgarage.co. We encourage you to reach out to us before leaving any reviews, as we’re committed to resolving any issues to your satisfaction.

How long does it typically take for customer support to respond to queries or feedback?

We aim to respond to all queries and feedback as swiftly as possible. Typically, you can expect a response within 24 hours. However, during peak times or holidays, it might take a bit longer.

I have a suggestion for a new product or feature. How can I share it?

We’re always eager to hear from our customers! If you have a suggestion for a new product or feature, please email us at sales@skgarage.co. Your insights help shape our offerings and services.

11.ACCOUNT & TECHNICAL

I forgot my password. How can I reset it?

If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Enter your registered email address, and we’ll send you a link to reset your password.

How can I update my account details?

After logging into your account, navigate to the “My Account” section. Here, you can update your personal details, shipping address, and other preferences.

I'm experiencing technical issues with the website. What should I do?

We’re sorry for the inconvenience. Please try refreshing the page or clearing your browser’s cache. If the issue persists, contact our support team at sales@skgarage.co, detailing the problem you’re facing, and we’ll work to resolve it as soon as possible.

12.PROMOTIONS & DISCOUNTS

How do I find out about upcoming promotions and discounts?

The best way to stay updated on our latest promotions and discounts is by subscribing to our newsletter and following us on our social media channels. We regularly announce special deals and exclusive offers there.

I have a discount code. How do I use it?

Once you’ve added items to your cart and are ready to check out, you’ll find an option to enter your discount code. Input the code and click ‘Apply’. The discount will be automatically deducted from your total amount. Remember, only one discount code can be used per order.

My discount code isn't working. What should I do?

Ensure you’ve entered the code correctly without any spaces. If it’s still not working, the code might have expired, or there might be specific terms and conditions attached to its use. If you believe there’s an error, please contact our customer support for assistance.

Can I use multiple discount codes on a single order?

No, only one discount code can be applied to a single order. If you have multiple codes, you’ll need to decide which one offers the best savings for that particular purchase.

Do promotions and discounts apply to all products?

Not always. Some promotions and discounts might be specific to certain products or categories. Always check the terms and conditions of any promotional offer to see which items are included. If a specific product is on sale or has a discount, it will usually be clearly marked on the product page.

CONTINUE SHOPPING